1. Whom do I contact if I am having problems with the site?
Please e-mail us and a representative will get back to you.

2. How do I make inRich.com my Start Page?
Go to www.inRich.com. Select 'Tools' in your browser menu,then choose 'Internet Options.' Enter inRich.com in the first text field and click 'Ok.'

3. Which Web browsers do you support?
Firefox 1.0 and higher as well as Microsoft Internet Explorer 5 and higher.

4. If I sign-up, will I receive unsolicited e-mail from you or any third party?
We will send special offers and exclusive promotional material, from time to time. Your e-mail address will not be shared with any third party.

5. Why are you asking for my street address?
We want to note if you are already in our customer database as a subscriber to the Richmond Times-Dispatch.

6. What is a cookie?
A "cookie" is a small data text file that is placed in your browser and allows inRich.com to recognize you each time you visit this site.

7. Why does inRich.com use cookies?
Cookies help identify you and your access privileges on our Web site. Cookies do not contain or collect any personal information that you have not already given us. Instead, they allow us to see which parts of our site you have used so that we can better serve you when you return to our site. Cookies may be used to provide you with information and special opportunities tailored to your interests.

8. What other information will you be tracking along with my cookie?
inRich.com, like many other Web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons - such as monitoring ease of use of a Web site and tracking popularity of particular sections. inRich.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make inRich.com an attractive advertising medium for our advertisers.

9. What are you doing to protect my privacy?
The Richmond Times-Dispatch has a strict privacy policy and we are committed to respecting your privacy rights as our guests. We realize you are entrusting us with personal information and we will not share this with any third party. Information about Web site visitors as a whole may be aggregated and shared, but not individual information. For example, we may share with an advertiser the percentage of women vs. men that visit our Web site, how many visitors are of the age 30 - 40 years old, or that 50 percent of our visitors read news stories. If you have additional concerns, please read our Privacy Policy.

10. What if the privacy policy changes?
This privacy policy is subject to change. If the policy is revised, a notice will be posted on inRich.com and an e-mail notice outlining the changes might be sent to you. All users of inRich.com may view the privacy policy, including any revisions, by clicking on the Privacy Policy link on the home page of inRich.com . If any changes represent a material departure from our current policy, they will be posted in advance of their effective date when feasible.

11. How long are you going to be keeping this information?
inRich.com plans to keep this information as long as you are an active customer of the Web site.